Shipping Policy

Thank you for shopping with us. We are committed to getting your jewelry delivered safely and quickly.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

During high-volume periods, processing times may be slightly delayed.

Shipping Times

Estimated delivery times:

• United States: 5–12 business days

• International: 7–21 business days

Shipping times may vary depending on carrier delays, customs processing, weather conditions, or high demand seasons.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s progress.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately after placing your order.

International Orders

International customers may be responsible for customs duties, taxes, or import fees charged by their country. These fees are not included in our prices or shipping costs.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can help resolve the issue.

Contact Us

For any shipping-related questions, please contact us at:

solixoffl@gmail.com
Solix Jewelry